Basic Provisions

1. These general terms and conditions (hereinafter referred to as “Terms and Conditions”) are issued pursuant to § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

   Beskydská panoramata s.r.o.
   Company ID: 02966905
   VAT ID: CZ02966905
   Registered office: Plzeňská 2621/2, Zábřeh, 700 30 Ostrava
   Registered with the Regional Court, Section C, Insert 58982

   Contact information:
   email: stezkavalaska@email.cz
   website: stezkavalaska.cz

   (hereinafter referred to as the “Seller”)

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside their business activity as a consumer, or within their business activity (hereinafter referred to as the “Buyer”) via the web interface available on the website at stezkavalaska.cz (hereinafter referred to as the “Online Store”).
3. The provisions of the Terms and Conditions are an integral part of the purchase contract. Divergent agreements in the purchase contract take precedence over the provisions of these Terms and Conditions.
4. These Terms and Conditions and the purchase contract are concluded in the Czech language.

Information on Goods and Prices

1. Information on goods, including the prices of individual goods and their main characteristics, is provided for each product in the Online Store catalog. Prices include value-added tax, all related fees, and costs of returning goods if the goods cannot be returned by standard postal means due to their nature. Prices remain valid while displayed in the Online Store. This provision does not exclude concluding a purchase contract under individually agreed conditions.
2. All presentations of goods in the Online Store catalog are for informational purposes only, and the Seller is not obliged to conclude a purchase contract regarding these goods.
3. The Online Store provides information on packaging and delivery costs. Such information applies only when goods are delivered within the territory of the Czech Republic.
4. Any discounts on the purchase price of goods cannot be combined unless otherwise agreed between the Seller and Buyer.

Ordering and Conclusion of Purchase Contract

1. Costs incurred by the Buyer when using remote communication means in connection with concluding a purchase contract (e.g., internet connection, telephone costs) are borne by the Buyer. These costs do not differ from standard rates.
2. The Buyer places an order for goods as follows:
   • by filling out the order form without registration.
3. When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method.
4. Before submitting the order, the Buyer can review and modify the entered data. The order is sent to the Seller by clicking a button. The data in the order is considered correct by the Seller. Completion of all required fields in the order form and confirmation that the Buyer has read the Terms and Conditions are conditions for the order’s validity.
5. Immediately after receiving the order, the Seller sends the Buyer an automatic confirmation of receipt to the email provided. This confirmation does not constitute contract conclusion. The current Terms and Conditions are attached. The purchase contract is concluded only upon acceptance of the order by the Seller, which is notified to the Buyer via email.
6. If the Seller cannot fulfill any request in the order, they will send a modified offer to the Buyer by email. The modified offer is considered a new contract proposal and is concluded upon the Buyer’s acceptance by email.
7. All orders received by the Seller are binding. The Buyer may cancel the order until the acceptance notice is delivered. Cancellation can be made via phone or email provided in these Terms and Conditions.
8. If a technical error occurs on the Seller’s side in displaying the price or during ordering, the Seller is not obliged to deliver the goods at the incorrect price, even if an automatic confirmation was sent. The Seller will inform the Buyer and send a modified offer. The contract is concluded upon the Buyer’s confirmation.

Payment Terms and Delivery of Goods

1. The Buyer can pay the purchase price and any delivery costs using:
   • bank transfer to the Seller’s account number 8433142/0800, at Česká spořitelna
   • cashless payment by credit/debit card
   • cashless transfer via the ComGate payment gateway
2. Along with the purchase price, the Buyer must pay the agreed packaging and delivery costs. Unless stated otherwise, the purchase price includes delivery costs.
3. Cash payment is due upon receipt of goods; cashless payment is due within 7 days of contract conclusion.
4. Payment via a payment gateway follows the provider’s instructions.
5. For cashless payments, the Buyer’s obligation is fulfilled once the amount is credited to the Seller’s account.
6. The Seller does not require any advance payment. Payment before dispatch is not considered an advance.
7. Under the law on revenue records, the Seller must issue a receipt and report revenue online within 48 hours in case of technical failure.
8. Goods are delivered:
   • to the Buyer’s email address specified in the order
   • by personal collection at the Seller’s premises
9. Delivery costs depend on the delivery method and are listed in the order and confirmation. If a specific delivery method is requested, the Buyer bears the risk and additional costs.
10. If the Seller must deliver goods to a location specified by the Buyer, the Buyer must accept delivery. Additional delivery attempts or methods requested by the Buyer are at the Buyer’s expense.
11. Upon receipt from the carrier, the Buyer must inspect packaging and report defects immediately. If packaging shows signs of tampering, the Buyer may refuse delivery.
12. The Seller issues an invoice sent to the Buyer’s email and attached to the delivered goods.
13. Ownership of the goods transfers to the Buyer upon full payment, but responsibility passes upon receipt. Risk of accidental damage or loss also passes at this point.

Withdrawal from the Contract

1. A Buyer acting as a consumer has the right to withdraw from the purchase contract.
2. The withdrawal period is 14 days:
   • from receipt of goods,
   • from receipt of the last delivery for multiple items,
   • from receipt of the first delivery for regular repeated deliveries.
3. The Buyer cannot withdraw in certain cases, including:
   • services fully provided with prior consent,
   • goods with prices dependent on market fluctuations,
   • alcoholic beverages delivered after 30 days with market-dependent prices,
   • customized goods, perishable goods, opened sealed goods for hygiene reasons, media with broken seal, newspapers, digital content delivered with prior consent, and other cases under § 1837 of the Civil Code.
4. To meet the withdrawal deadline, the Buyer must send a declaration within the period.
5. The declaration is sent to the Seller’s email or mailing address. The Seller confirms receipt without delay.
6. The Buyer must return goods within 14 days, bearing return costs, even if goods cannot be returned by normal postal means.
7. The Seller refunds all payments, including delivery costs, within 14 days using the same payment method, unless the Buyer agrees otherwise.
8. If the Buyer chose a more expensive delivery method, only the cost of the cheapest method is refunded.
9. Refunds are made after the goods are returned or proof of dispatch is provided.
10. Goods must be returned undamaged, unused, and, if possible, in original packaging. The Seller may offset damage against the refund.
11. The Seller may withdraw from the contract due to stock unavailability, discontinued goods, or supply interruption. The Seller informs the Buyer and refunds all payments within 14 days.

Delivery of Correspondence

1. Parties may deliver all written correspondence via email.
2. The Buyer sends correspondence to the Seller’s email in these Terms and Conditions; the Seller sends correspondence to the Buyer’s email in their account or order.

Out-of-Court Dispute Resolution

1. The Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, https://adr.coi.cz/cs, is competent for consumer dispute resolution. The EU online dispute resolution platform is at http://ec.europa.eu/consumers/odr.
2. European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) 524/2013.
3. The Seller is authorized to sell goods based on a trade license. The Trade Office supervises compliance, and the Czech Trade Inspection Authority oversees consumer protection under Act No. 634/1992 Coll.

Final Provisions

1. All agreements between Seller and Buyer are governed by Czech law. For international elements, Czech law applies without affecting consumer rights.
2. The Seller is not bound by any codes of conduct towards the Buyer under § 1826(1)(e) of the Civil Code.
3. All rights to the Seller’s website, including copyright, layout, photos, videos, graphics, trademarks, and logos, belong to the Seller. Unauthorized copying or use is prohibited.
4. The Seller is not responsible for errors caused by third-party interference or misuse. The Buyer must not use the Online Store in ways that disrupt its operation.
5. The Buyer assumes the risk of change of circumstances under § 1765(2) of the Civil Code.
6. The purchase contract, including Terms and Conditions, is archived electronically and is not accessible.
7. The Seller may amend or supplement these Terms and Conditions. Existing rights and obligations are unaffected.
8. Attached is a model withdrawal form.

These Terms and Conditions enter into force on 1.1.2019